General booking conditions
INTRODUCTION
These general conditions apply to reservations processed through the website www.hotelcostaazul.es (hereinafter the “Web”). Formalized reservations constitute a contract between You (hereinafter the Client) and the company whose tax data is indicated below (hereinafter THE HOTEL):
HOTEL COSTA AZUL, S.A., with registered office at Avenida Gabriel Roca, nº 7, 07014 Palma (Balearic Islands), Spain and CIF: A-070112116.
The following channels are available to Clients to direct their requests, questions or complaints:
– Website contact form
– info@hotelcostaazul.es
– Customer service: + 34 971 731 940
The accommodation reservation platform associated with this website is supplied by the entity MIRAI ESPAÑA, S.L. (https://es.mirai.com/), with registered office at calle Fuencarral, 6, 4º, Madrid.
The request and processing of reservations on this website imply the full and unconditional acceptance of the Legal Notice and Privacy Policy of the website together with these general contracting conditions, in their latest version, without prejudice to the particular conditions of the reservations that are arranged in the process. Therefore, we advise you to proceed to read these conditions before requesting or formalizing your reservation and each time you access our website, as we reserve the right to change, modify, add or delete part of these general conditions at any time.
LEGAL REGULATION
These general conditions are subject to the provisions of Law 7/1998, of April 13, on General Contracting Conditions, Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, as well as all applicable tourism regulations and, subsidiarily, the Civil Code and the Commercial Code.
CLAUSES
The formalization of reservations through the website is subject to the following clauses:
1. Statements: The Client states:
a) To be of legal age and have full capacity to formalize the reservation, stating that they understand and comprehend all the conditions found on the website.
b) That the data provided when formalizing the reservation is true and complete.
c) That they confirm the requested reservation and especially the rooms and services selected, the indicated dates and the number of people.
d) That in case of booking for a group, they are authorized to complete the form on behalf of all travelers.
2. Access to the Web: Access to this website is the responsibility of the Client.
3. Reservation:
3.1. The reservation includes the services detailed according to the rate conditions stipulated on the page from which said reservation is requested or formalized. Those particular conditions together with these general conditions must be accepted by you before formalizing the reservation.
3.2. The contract may validly be formalized in Spanish and in the other languages available on the web. In case of discrepancy between the translated versions of these conditions, the Spanish version shall prevail.
3.2. The Client accepts that the HOTEL assumes no obligation or responsibility regarding those services that it does not provide directly and in particular regarding the lack of truthfulness, the incomplete nature, the lack of update and/or the imprecision of the data or information on offers, prices, characteristics and any other relevant data and information about products or services of external providers that are advertised or could be booked through the website. Likewise, the HOTEL is exonerated from any liability derived from the non-compliance or defective compliance by such providers of the obligations derived from their contractual obligations or current regulations.
3.3. Online reservations: The process of formalizing online reservations follows these steps:
1. Availability: Search for dates and selection of room type and number of people.
2. Collection of personal data and acceptance of general conditions.
3. Request for card data and payment charged to card via POS gateway.
4. Confirmation of reservation and payment, error or cancellation of payment.
Once your reservation has been made, the Client will receive by email to the contact address provided, together with the contracting conditions already provided during the reservation process, a “Reservation Confirmation with locator number”. Unless otherwise provided in the rate conditions, the reservation is not considered firm until payment of the price or the stipulated deposit is carried out.
3.4. Reservations on request: For services that can only be booked on request, unless otherwise provided in the rate conditions, the mere request for availability will not imply the contracting of the reservation, remaining subject to compliance with the requirements indicated on the page from which the request is made, as well as its effective confirmation by the HOTEL.
3.5. In each step of the reservation, any errors in data entry can be corrected using the “back” button of your browser. Likewise, the reservation data will be summarized in the Reservation Confirmation. In case of detecting any errors, you must contact the HOTEL immediately.
4. Price and payment:
4.1. The conditions, the price of the projected stay and/or requested services, as well as the accepted payment methods, are those expressly determined in the rate conditions included on the page where you request or make the reservation.
4.2. Unless specifically indicated otherwise, the prices indicated on the Web are Retail Prices, VAT included.
4.3. The transaction will be carried out in EUROS, regardless of the Client’s origin.
4.4. The Client expressly authorizes the HOTEL to make the charges provided for in the rate conditions, for example, to cover possible penalties for late cancellation or no-show, accepting that the payment method data provided be used to carry out the corresponding charges.
4.5. Promotions and offers will only be valid as long as they remain accessible to the recipients of the service.
5. Modification or cancellation of reservations:
5.1. The modification or cancellation of confirmed reservations will be subject to the particular conditions provided for in the rate conditions. Any modification or cancellation must be requested from the HOTEL at the email address available on the Web or in the Reservation Confirmation.
5.2. Modification of the reservation is subject to availability at the hotel.
5.2. Bank charges generated by reservation cancellations will be borne by the client. In any case, the corresponding invoice will be sent to the address stated by the client at the time of making the reservation.
6. Right of withdrawal: For the purposes of the provisions of article 97.1.i) RDL 1/2007, you are informed that, according to the provisions of article 103 l) of said Royal Decree Law, you do not have the right of withdrawal.
7. Nullity of clauses: If one or more of the clauses included in these general conditions were declared totally or partially null or ineffective, it will only affect said provision or that part that has been so declared, the general conditions subsisting in everything else, having such provision, or the affected part thereof, as not placed.
8. Acceptance: The request and formalization of the reservation necessarily imply that each and every one of these general conditions, considered as an integral part of the reservation and completed with the rate conditions and the specific applicable legislation, are expressly accepted by you. These conditions, the particular rate conditions and the reservation confirmation or request, express the totality of the obligations between the parties.
9. Applicable law and competent jurisdiction: This contract shall be governed by Spanish law excluding its conflict of law rules. Without prejudice to the rights recognized to consumers in matters of jurisdictional competence by Royal Legislative Decree 1/2007, of November 16, any controversy that could derive from the use of the website or the services linked to it will be submitted to the jurisdiction and competence of the competent Courts and Tribunals attending to the address of the HOTEL, the Client expressly waiving their own jurisdiction if they had it.
Version 2.0 – December 2020
These general conditions apply to reservations processed through the website www.hotelcostaazul.es (hereinafter the “Web”). Formalized reservations constitute a contract between You (hereinafter the Client) and the company whose tax data is indicated below (hereinafter THE HOTEL):
HOTEL COSTA AZUL, S.A., with registered office at Avenida Gabriel Roca, nº 7, 07014 Palma (Balearic Islands), Spain and CIF: A-070112116.
The following channels are available to Clients to direct their requests, questions or complaints:
– Website contact form
– info@hotelcostaazul.es
– Customer service: + 34 971 731 940
The accommodation reservation platform associated with this website is supplied by the entity MIRAI ESPAÑA, S.L. (https://es.mirai.com/), with registered office at calle Fuencarral, 6, 4º, Madrid.
The request and processing of reservations on this website imply the full and unconditional acceptance of the Legal Notice and Privacy Policy of the website together with these general contracting conditions, in their latest version, without prejudice to the particular conditions of the reservations that are arranged in the process. Therefore, we advise you to proceed to read these conditions before requesting or formalizing your reservation and each time you access our website, as we reserve the right to change, modify, add or delete part of these general conditions at any time.
LEGAL REGULATION
These general conditions are subject to the provisions of Law 7/1998, of April 13, on General Contracting Conditions, Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, as well as all applicable tourism regulations and, subsidiarily, the Civil Code and the Commercial Code.
CLAUSES
The formalization of reservations through the website is subject to the following clauses:
1. Statements: The Client states:
a) To be of legal age and have full capacity to formalize the reservation, stating that they understand and comprehend all the conditions found on the website.
b) That the data provided when formalizing the reservation is true and complete.
c) That they confirm the requested reservation and especially the rooms and services selected, the indicated dates and the number of people.
d) That in case of booking for a group, they are authorized to complete the form on behalf of all travelers.
2. Access to the Web: Access to this website is the responsibility of the Client.
3. Reservation:
3.1. The reservation includes the services detailed according to the rate conditions stipulated on the page from which said reservation is requested or formalized. Those particular conditions together with these general conditions must be accepted by you before formalizing the reservation.
3.2. The contract may validly be formalized in Spanish and in the other languages available on the web. In case of discrepancy between the translated versions of these conditions, the Spanish version shall prevail.
3.2. The Client accepts that the HOTEL assumes no obligation or responsibility regarding those services that it does not provide directly and in particular regarding the lack of truthfulness, the incomplete nature, the lack of update and/or the imprecision of the data or information on offers, prices, characteristics and any other relevant data and information about products or services of external providers that are advertised or could be booked through the website. Likewise, the HOTEL is exonerated from any liability derived from the non-compliance or defective compliance by such providers of the obligations derived from their contractual obligations or current regulations.
3.3. Online reservations: The process of formalizing online reservations follows these steps:
1. Availability: Search for dates and selection of room type and number of people.
2. Collection of personal data and acceptance of general conditions.
3. Request for card data and payment charged to card via POS gateway.
4. Confirmation of reservation and payment, error or cancellation of payment.
Once your reservation has been made, the Client will receive by email to the contact address provided, together with the contracting conditions already provided during the reservation process, a “Reservation Confirmation with locator number”. Unless otherwise provided in the rate conditions, the reservation is not considered firm until payment of the price or the stipulated deposit is carried out.
3.4. Reservations on request: For services that can only be booked on request, unless otherwise provided in the rate conditions, the mere request for availability will not imply the contracting of the reservation, remaining subject to compliance with the requirements indicated on the page from which the request is made, as well as its effective confirmation by the HOTEL.
3.5. In each step of the reservation, any errors in data entry can be corrected using the “back” button of your browser. Likewise, the reservation data will be summarized in the Reservation Confirmation. In case of detecting any errors, you must contact the HOTEL immediately.
4. Price and payment:
4.1. The conditions, the price of the projected stay and/or requested services, as well as the accepted payment methods, are those expressly determined in the rate conditions included on the page where you request or make the reservation.
4.2. Unless specifically indicated otherwise, the prices indicated on the Web are Retail Prices, VAT included.
4.3. The transaction will be carried out in EUROS, regardless of the Client’s origin.
4.4. The Client expressly authorizes the HOTEL to make the charges provided for in the rate conditions, for example, to cover possible penalties for late cancellation or no-show, accepting that the payment method data provided be used to carry out the corresponding charges.
4.5. Promotions and offers will only be valid as long as they remain accessible to the recipients of the service.
5. Modification or cancellation of reservations:
5.1. The modification or cancellation of confirmed reservations will be subject to the particular conditions provided for in the rate conditions. Any modification or cancellation must be requested from the HOTEL at the email address available on the Web or in the Reservation Confirmation.
5.2. Modification of the reservation is subject to availability at the hotel.
5.2. Bank charges generated by reservation cancellations will be borne by the client. In any case, the corresponding invoice will be sent to the address stated by the client at the time of making the reservation.
6. Right of withdrawal: For the purposes of the provisions of article 97.1.i) RDL 1/2007, you are informed that, according to the provisions of article 103 l) of said Royal Decree Law, you do not have the right of withdrawal.
7. Nullity of clauses: If one or more of the clauses included in these general conditions were declared totally or partially null or ineffective, it will only affect said provision or that part that has been so declared, the general conditions subsisting in everything else, having such provision, or the affected part thereof, as not placed.
8. Acceptance: The request and formalization of the reservation necessarily imply that each and every one of these general conditions, considered as an integral part of the reservation and completed with the rate conditions and the specific applicable legislation, are expressly accepted by you. These conditions, the particular rate conditions and the reservation confirmation or request, express the totality of the obligations between the parties.
9. Applicable law and competent jurisdiction: This contract shall be governed by Spanish law excluding its conflict of law rules. Without prejudice to the rights recognized to consumers in matters of jurisdictional competence by Royal Legislative Decree 1/2007, of November 16, any controversy that could derive from the use of the website or the services linked to it will be submitted to the jurisdiction and competence of the competent Courts and Tribunals attending to the address of the HOTEL, the Client expressly waiving their own jurisdiction if they had it.
Version 2.0 – December 2020